Customer Service Policy
3303 Spirit Way
Green Bay, WI 54304
Thank you for your interest in NPS. If you want to place an order or have a question about one of our products, we would like to hear from you. Please call us, send us an e-mail at CS@npscorp.com. We have a Customer Support Team and a Sales Team dedicated to processing your orders and answering any questions you may have, in a thorough and timely manner.
NPS Sells through Distribution only—if you are an end-user requesting any information regarding our products we encourage you to contact one of our Customer Service Representatives to find an authorized NPS distributor nearest you.
Please call our Customer Support Team Toll Free at 800-558-5066 and a Customer Service Representative will assist you in any way they can.
If it is after normal business hours, please leave a voice mail message and someone will get back to you within 24 hours.
You can find an MSDS document by a variety of methods, they are as follows: search via our website email or call a customer service representative, or contact us directly to request a copy.
We have a 100% satisfaction guarantee on all of our products. Please see our complete return policy at the bottom of the Customer Service Policy here
Standard towel & tissue products have a 5-day lead time. Custom products typically have a two-week lead time.
Call our toll-free number or email us and a Customer Service Representative will provide any information regarding your order.
We can respond quickly to any and all sample requests on stock products. Please contact a Customer Service Representative for more information about our sample program.
Please call or e-mail us with any questions or comments you may have. We are here Monday through Friday from 7:30 AM to 4:30 PM. If you are calling after hours please leave us a voice mail message and we will return your call within 24 hours.