Customer Service Policy


3303 Spirit Way

Green Bay, WI 54304

NPS Is Here To Help!

Thank you for your interest in NPS. If you want to place an order or have a question about one of our products, we would like to hear from you. Please call us, send us an e-mail at We have a Customer Support Team and a Sales Team dedicated to processing your orders and answering any questions you may have, in a thorough and timely manner.

NPS Sells through Distribution only—if you are an end-user requesting any information regarding our products we encourage you to contact one of our Customer Service Representatives to find an authorized NPS distributor nearest you.


How can I get current pricing/product information?

Please call our Customer Support Team Toll Free at 800-558-5066 and a Customer Service Representative will assist you in any way they can.

If it is after normal business hours, please leave a voice mail message and someone will get back to you within 24 hours.

How do I locate an MSDS document?

You can find an MSDS document by a variety of methods, they are as follows: search via our website email or call a customer service representative, or contact us directly to request a copy.

What is your return policy?

We have a 100% satisfaction guarantee on all of our products. Please see our complete return policy at the bottom of the Customer Service Policy here

When will my order ship?

Standard towel & tissue products have a 5-day lead time. Custom products typically have a two-week lead time.

What if I need the status of my order?

Call our toll-free number or email us and a Customer Service Representative will provide any information regarding your order.

What if I need a product sample?

We can respond quickly to any and all sample requests on stock products. Please contact a Customer Service Representative for more information about our sample program.

We Are Interested In Your Feedback

Please call or e-mail us with any questions or comments you may have. We are here Monday through Friday from 7:30 AM to 4:30 PM. If you are calling after hours please leave us a voice mail message and we will return your call within 24 hours.